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Creating a methodological framework for measuring virtual capital

I’m glad to know there are some people following up on, and developing the notion of Virtual Capital further.  I thought I might add some more thoughts since I haven’t written on it in a while.  And just a note that this post is full of sociological jargon around the pre-established concepts of social, cultural and identity capital… if you are unfamiliar with these concepts… you probably won’t get very far.

My working definition of Virtual Capital:

A concept which tries to capture the collective social, cultural, and identity capital resources that an indivdual draws on and exchanges in their navigation of and participation in the Social Web (or Web 2.0 if you like).  The value of an individual’s virtual capital acculmulation is entirely subjective and based on the individual’s goals of Internet use in this interactive way.  It can, however, be objectified into a reasearch framework for quantified social analysis through the interrogation of its conversion into the physical world by means of economics. 

If we are, indeed, living in a Knowledge or Information Society, and our economy has shifted, or is in the process of shifting towards an information economy, where information becomes the driving object of production and consumption in Western Society… it stands to reason that in this objective economic sense, those who are most adept at the creation and exchange of information will be rewarded economically.

How Virtual Capital is converted into economic capital is perhaps the best way to theoretically approach and measure its potential value… it’s definitely how you would get funding for it anyway…   

Virtual capital can be accumulated by means of interaction and/or technical skills.  It requires knowledge of ettiquette and language (both English and Code), articulation and clarity of thought and intention through text-based platforms (which can all be thought of as forms of cultural capital); and the ability to make authentic trust connections through networking skills in both the social and economic realms of the platform (which can be thought of as forms of social capital). 

Presentation of the self online is also a very important aspect of Virtual Capital.  And with this comes issues of representation through graphics, signatures, amount of authenticity of the self, or in some cases, amount of gradiosity of an individual’s virtual identity…   These are the aspects of Virtual Capital which draw on one’s identity capital and one’s ability to translate that into the Social Web.  Using Cote’s framework of Identity Capital, this form of Virtual Capital can be either through “default” or “developmental” processes.  However, I guess that it is only those who possess the developmental types of identity capital that will be able to convert virtual capital into economic capital. 

So in terms of methodological approaches to the study of Virtual Capital, I propose that it is best studied through methods of Participatory Action Research (PAR), and I thank both Leslie Brown and Harold Jarche for suggesting this to me.  First of all you have to be able to qualitatively know the Social Web to be able to accurately measure its impact on the physical world quantitatively.  Because the culture of the Social Web is based on technology and interaction, you need both elements to be to understand it.   And secondly, it will do you no good to think that you can be an objective observer to study it.  You aren’t in the Social Web because you log onto Facebook or Twitter… you are in the Social Web when you are interacting in it. 

So, there are a few more thoughts on the topic… I have more specific examples and actual conceptualized research projects floating around in my noggin’ that I would be happy to develop for anyone who would like to give me funding for it :D   

January 30, 2008 - Posted by charlenecroft | Economy, Identity, Internet, Knowledge Society, Social Web, Sociology, Technology, Theory, Virtual Capital, Virtual Identity, Web 2.0, research | | 9 Comments

9 Comments »

  1. Are you talking about “whuffie”?

    http://en.wikipedia.org/wiki/Whuffie

    ;-)

    Comment by Harold Jarche | January 30, 2008 | Reply

  2. whuffie! HA!

    but perhaps more like a “granfalloon”

    http://en.wikipedia.org/wiki/Granfalloon

    Comment by charlenecroft | January 30, 2008 | Reply

  3. touché

    Comment by Harold Jarche | January 30, 2008 | Reply

  4. Thank you very much for writing this new article:)

    I have some questions.
    You use several times the expression “draw on”. What do you mean by that?
    Social Web – is it ANY kind of portal that offers you the possibility to connect and interact with others, like Orkut, Hattrick etc.?
    Let`s say, YOU are my virtual capital, since I haven`t met met you in person. But if I do meet you in real life, can I say I have converted you to my social capital? I had the idea that people you know through the Internet can also be virtual capital. What do you think?

    Comment by K.N | January 31, 2008 | Reply

  5. Dear Friend,
    A group of researchers at University of Nevada, Las Vegas, are investigating effects of Weblogs on “Social Capital”. Therefore, they have designed an online survey. By participating in this survey you will help researches in “Management Information Systems” and “Sociology”. You must be at least 18 years old to participate in this survey. It will take 5 to 12 minutes of your time.
    Your participation is greatly appreciated. You will find the survey at the following link. http://faculty.unlv.edu/rtorkzadeh/survey
    This group has already done another study on Weblogs effects on “Social Interactions” and “Trust”. To obtain a copy of the previous study brief report of findings you can email Reza Vaezi at reza.vaezi@yahoo.com.

    Comment by Reza | January 31, 2008 | Reply

  6. The expression “draw on” simply means to take the relevant parts of… at least that’s how I generally use it.

    Social Web is another way of saying Web 2.0
    I prefer Social Web over Web 2.0, because the latter is associated with marketing. It is basically any internet platform that allows for interaction between users… If you are unfamiliar with this stuff, check out Michael Wesch’s “The machine is us/ing us’ on YouTube.

    A person cannot be someone else’s virtual capital… Virtual capital is non-physical and non-material. Perhaps you could acculmulate virtual capital in your interaction here… or I could be acculmulating it by responding to your comment…

    Get it?

    It’s converted when you “cash in” on the interaction or connection so to speak…

    Here’s an example…

    I have been an avid user of MySpace for almost two years now. I have met many people there and we get to know each other in various ways… mostly through blogging. So last September, when I was going to the York Conference, I sent out a bulletin letting people over in the UK know that I am coming… I asked if anyone would want to come meet me at the airport and help me get on the train to York…

    Plastic Palace Alice emailed and said she would be happy to… and she does and that’s that…

    I converted virtual capital into navigation from Heathrow to King’s Cross… something I would have ended up paying a cab to do.

    Comment by charlenecroft | January 31, 2008 | Reply

  7. I have thought about it and yes, you are right, I cannot imagine myself being (anyone`s) virtual capital:D
    You gave a very good and interesting example but it is still unclear what the virtual capital actually IS or what it WAS before you turned it into this friendly favour. As I understand, people cannot be virtual capital, so in your case, what is it? Is the virtual capital MySpace, the relationships between you and other MySpace users or something else?

    So, according to you, virtual capital is non-physical and non-material and has something to do with computers and the Internet. Is that correct?

    Comment by K.N | February 1, 2008 | Reply

  8. Virtual capital is simply a concept… it isn’t anything that can be banked. The purpose of this is to present ways that we might be able to measure it and make the concept a little more concrete… but even if we can manage to do that, it still won’t be any*thing*.

    In the example I used, the virtual capital I “spent” on the friendly favour came from my time invested in the MySpace community, the interaction that I engaged in, and how I represented myself there. I would not have had access to that favour without at least some of these things present.

    Perhaps you might want to read up on Social Capital as a way to help you wrap your head around it. I recommend Robert Putnam’s book, Bowling Alone as a good starting point.

    Comment by charlenecroft | February 1, 2008 | Reply

  9. Thanks, Charlene, I owe you one:) I would not have been able to write this work so well without your help. If you ever consider coming to Estonia, please let me know. I would love to do you a friendly favour;) You may contact me by writing to my gmail address (user: folker32).

    I am also very interested in the book you are writing about virtual capital. I would definitely buy it;))
    Best success,
    Kalle

    Comment by K.N | February 5, 2008 | Reply


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